Presumptive Legislation for Post Traumatic Stress Disorder was passed by the Queensland Parliament.

Thursday, 13 May 2021

The presumption of injury will apply to defined first responders and other eligible employees which are prescribed in the Workers’ Compensation and Rehabilitation Regulation 2014 to include:

  • traditional first responders who respond to life-threatening, otherwise traumatic incidents, where time may be critical to prevent actual or potential death or injury to persons, or to prevent or minimise damage to property or the environment. The occupations or professions captured are:
    • police officers, ambulance officers and paramedics
    • firefighters including volunteers and rural fire brigade
    • State Emergency Service members
    • corrective service officers
    • authorised officers within child safety, youth justice staff members
    • doctors and nurses working in certain areas such as emergency and trauma care and acute care
    • local government and private sector workers performing the same roles, such as paramedics working in the not-for-profit sector or in mines rescue teams
    • departmental employees who are exposed traumatic incidents such as fire communications officers or emergency medical dispatchers.  
This has been one of the RFBAQ 5 Key Strategies that the association has been persuing with the Minister for Education, Minister for Industrial Relations and Minister for Racing .The Honourable Grace Grace.

The RFBAQ would like to thank the Palaszczuk Queensland Government and every elected Member of the Queensland Parliament on behalf of all brigades and their members for this huge leap forward in supporting first responders and their families.



Can I access Counselling services?

QFES personnel and their family members do not need permission to engage FESSN counselling services.
Access is completely confidential – only the Counsellor knows the name or identifying details of their clients.
A yearly allocation of 4 FREE counselling sessions are available with a selected FESSN Counsellor. Extensions to this allocation can be easily accessed if required.

24 hour Counselling Service

Free Call: 1800 805 980
FESSN provides a free 24 hour confidential telephone counselling service for all members and their immediate family members.
It is a ' pager service', therefore, upon calling the free 1800 telephone number you will be asked to leave your contact details so the On-Call Counsellor can return your call as soon as possible.
This line is serviced by a roster of FESSN External Counsellors, so you may not get the same Counsellor each time you call. This is NOT a crisis service and may take up to 2 hours for your call to be returned.

External Counselling Support

If there is a threat or potential threat to life:
  • Call 000 (emergency services)
The following options are provided for other urgent matters
  • Lifeline – 13 11 14

  • MensLine Australia – 1300 78 99 78

  • Suicide Call Back Service – 1300 659 467

  • Beyond Blue – 1300 22 4636

  • Open Arms (formerly VVCS) – 1800 011 046


Who would provide Counselling to me?

FESSNs network of highly qualified external Psychologists and Counsellors in private practice across the state.
Each Counsellor has been specifically selected for their experience working with emergency services workers and the challenges that this can bring (e.g. Relationship issues, Posttraumatic Stress, Depression…).
Each FESSN Counsellor is registered with a relevant nationally recognised professional association that regulates the profession and monitors the quality of practice.
These are the Australian Health Practitioner Regulation Agency, Australian Association of Social Workers and Psychotherapists and Counselling Federation of Australia. FESSN also monitors its Counsellors and provides opportunities for members to provide confidential feedback on their experiences (see below).

What does Counselling involve?

FESSN Psychologists/Counsellors are trained to help you deal effectively with concerns by giving you education and psychological support where necessary. 
FESSN counsellors are professionally bound to maintain absolute confidentiality by their own registration regulatory bodies, and by their signed agreement with QFES.
There is NO identifying information shared from FESSN Counsellors to FESSN or QFES in any way.
Your personal information is private and FESSN Counsellors may only reveal personal information when:
  • it is a legal requirement to disclose information
  • failure to disclose information would place the client or another person at risk of harm
  • the client's written consent has been obtained to release the information to another person or agency
  • at times an audit will be conducted, during which an external auditor will record clients' names and dates of sessions.



Members Login

Forgot Your Password?