From time to time, Rural Fire Brigades Association Queensland (RFBAQ) may make services available via the rfbaq.org website, such as messaging services and Online Services ("rfbaq.org services"). These rfbaq.org services, and the Rfbaq.org website, will be collectively referred to as "rfbaq.org' in these terms.
Unless expressly stated otherwise in these terms, rfbaq.org is for residents of Australia only.
What you must do
- You may use a security credential ("Member ID") to access rfbaq.org. The Member ID could take the form of a username and password, a digital certificate or another security-related technology. We may require you to use a different type of Member ID to access different parts of rfbaq.org. The Member ID may be used only for the purposes of accessing rfbaq.org and for authorising instructions or requests using the rfbaq.org services made available from rfbaq.org. Any other use of your Member ID is prohibited.
You must not:
- use rfbaq.org for any activities, or post or transmit to or via rfbaq.org any information or materials, which breach any laws or regulations, infringe a third party's rights or privacy, or are contrary to any relevant standards or codes
- use rfbaq.org in a way, or post to or transmit to or via rfbaq.org any material, which interferes with other users or defames, harasses, threatens, menaces or offends any person or which inhibits any other user from using or enjoying rfbaq.org
- use rfbaq.org to send unsolicited commercial or bulk electronic mail messages to anyone
- make any fraudulent or speculative enquiries, bookings, reservations or requests using rfbaq.org
- use another's Member ID or name without permission
- provide false information when registering or changing your rfbaq.org registration details
- impersonate another person when using rfbaq.org
- post to or transmit to or via rfbaq.org any obscene, indecent, inflammatory or pornographic material or material that could give rise to civil or criminal proceedings
- tamper with, hinder the operation of or make unauthorised modifications to rfbaq.org
- knowingly transmit any virus or other disabling feature to or via Rfbaq.org; and
- attempt any of the above acts or permit another person to do any of the above acts.
Shipping and Delivery Policy:
We deliver products Australia wide using Australia Post. Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are dispatched within 2 business days. Shipping times are estimated at between 3-7 business days depending on your location within Australia.
RFBAQ ships goods Australia wide, however at this time we do NOT accept international orders through our website, please contact us on +61 7 5480 5130 to enquire about a special order.
All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of 01st May 2014. Product prices are regularly updated when price changes are received from our suppliers. If you find a cheaper advertised price somewhere else, email or phone us with the details of the supplier together with prices of the product required and we will endeavour to provide you with a more competitive price.
Customer Service Policy:
RFBAQ is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or don't perform as advertised.
RFBAQ is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us.
Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.
Security Policy :
When purchasing from RFBAQ your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support centre at email@example.com.
Third party content
- Many of the products and services offered for sale or advertised and much of the information provided via rfbaq.org are the products, services and information of third parties.
- The third party products, services and information are not provided or endorsed by us. Where it is apparent that products, services and information are not provided by us, your legal relationship in respect of those products, services and that information is with the third party supplier.
- We have not checked the accuracy or completeness of the information or the suitability or quality of the products and services of the third parties. You must make your own enquiries with the relevant third party supplier direct before relying on the third party information or entering into a transaction in relation to the third party products and services supplied via Rfbaq.org. You should check with the third party supplier whether there are additional charges and terms which may apply.
- We may receive fees and/or commissions from third parties for goods and services of such third parties displayed or made available on rfbaq.org or accessible through a hyperlink on Rfbaq.org. You acknowledge and consent to us receiving the fees.
- All prices displayed and products and services offered for supply on rfbaq.org are subject to change without notice. You should check the price of a product or service before placing an order for it.
- For security reasons we may require you to re-authenticate yourself from time to time, for example after a period of inactivity on the connection between your browser and the rfbaq.org servers. We are not responsible for any information you may lose if the rfbaq.org servers terminate your browser session due to prolonged periods of inactivity between your browser and the rfbaq.org servers.
- You must comply with all directions issued by RFBAQ relating to use of your Member ID and access to rfbaq.org. RFBAQ is not responsible for providing the computer, hardware, software nor any other equipment necessary to access the Internet. You must not send or disclose any part of your Member ID that is meant to be confidential ("Confidential Component of your Member ID") (for example, the password component of your Member ID) to any other person or store it in a manner that would reasonably allow another person or entity to obtain access to it. If you choose to use a workplace email address to access rfbaq.org, you are responsible for ensuring that such use complies with any rules, policies or protocols which apply to the use of the Internet in your workplace.
- You must not keep the Confidential Component of your Member ID in a location where it is capable of being copied or used by any other person or disclose the Confidential Component of your Member ID to any other person, other than:
- another person authorised by you to access and use rfbaq.org on your behalf or
- You must immediately notify RFBAQ if you become aware:
- that the Confidential Component of your Member ID has been compromised or is known by a third party (other than by an Authorised Person) or
- of any unauthorised use of your Member ID.
- We will take reasonable steps to secure rfbaq.org and the systems in our control that are used to access rfbaq.org. However, the internet is sometimes unreliable and is a difficult medium to secure. RFBAQ does not guarantee the security of rfbaq.org or the systems (including the internet and your hardware and software) used to access rfbaq.org, or any information that passes through such systems.
- Given the nature of online systems, particularly the internet, we cannot guarantee that rfbaq.org will always be available or fault or virus free.
- The terms that apply to the supply of rfbaq.org are those that are expressly set out in this document and those implied by consumer protection laws to the supply of this service that are unable to be excluded. No other terms apply.
- We are not responsible for: loss caused by factors which could reasonably be considered to be outside our control such as faults in third party equipment loss of data or loss of profits or revenue and any loss to the extent that it is caused by you, for example, through your negligence or breach of contract.
- You must take reasonable steps to minimise the extent of the loss you may suffer as a result of rfbaq.org. For example, you should take reasonable steps to ensure that you will not suffer loss if the website service is not always available by, for example, maintaining an alternative email service or data base.
- You must notify us in writing of your loss as soon as is reasonably possible.
- You are liable to us for breach of contract or negligence under the principles applied by the courts.
- You are not liable for any loss to the extent that it is caused by us, for example, through our negligence or breach of contract.
- If the change will benefit you, we can make the change immediately and are not required to notify you prior to the change.
- If the change has a detrimental impact on you but is
- required by law
- necessary for security reasons
- to prevent fraud, or
- for technical or infrastructure reasons, we will try to give you 3 days prior notice of the change. Sometimes, due to the nature of the change, we may not be able to give you three days prior notice but we will give you as much notice as we reasonably can. Notice may be provided to you in the manner set out below
- If we reasonably consider that the change will have a significant detrimental impact on the majority of our customers using rfbaq.org or on a specific class of customers who use rfbaq.org in a particular way (and you are one of this class), we will give you at least 30 days' prior notice of the change.
- If the change is not of a type described we will give you at least 10 days' prior notice of the change.
- We do not have to notify you if we make changes to the rfbaq.org website.
- You may stop using rfbaq.org at any time, for any reason.
- We may stop making rfbaq.org, or a part of rfbaq.org, available with 30 days' prior notice. Notice may be given in the manner set out.
- (i) the breach is something which cannot be remedied or
- (ii) you fail to remedy the breach within 30 days' of our written notice to you of that breach
- (iii)there is an emergency.
- If you enter a contract for the supply of goods and/or services via Rfbaq.org, that contract will not be affected if RFBAQ stops making rfbaq.org or part of rfbaq.org available to you, unless the goods and/or services are supplied via rfbaq.org.
- As part of some rfbaq.org services available via rfbaq.org, we may communicate with you via email, or an SMS, or both, to an email address or a mobile phone number nominated by you. When we do the following will apply:
- you are responsible for ensuring that your contact details for the online service/s are current, your email service or mobile phone account is operational and that you check your emails or mobile phone regularly for messages and
- you must notify RFBAQ as soon as possible of any changes to your contact details for the online services using the online method provided by RFBAQ.
- From time to time, in addition to giving you notice in the way required of us we may choose to also give you notice by another method. If we give you such additional notice, you should not presume that we will do this every time.
- When you send us any feedback, suggestions, ideas or other materials in relation to or via rfbaq.org, you agree that we can use, reproduce, publish, modify, adapt and transmit them to others free of charge and without restriction, subject to our obligations in our Privacy Statement.
- This agreement is governed by the law in force in the State of Queensland, Australia, and the parties irrevocably submit to the non-exclusive jurisdiction of the courts of Queensland, Australia and courts of appeal from them for determining any dispute concerning this agreement.
- Copyright Notice: RFBAQ text, photos, graphics, audio and video works are only for the Permitted Use and must not, directly, or indirectly, be published, rewritten for broadcast, communication or publication or redistributed in any medium. Such RFBAQ materials and works must not be stored in any electronic or other system except for the Permitted Use. Neither the Licensee, User or any other person may hold RFBAQ liable for any delays, inaccuracies, errors or omissions in respect of such materials and works, the transmission or delivery of such materials and works or any loss or damage arising from any of the foregoing.
- RFBAQ Site Disclaimer: The views expressed in the interviews featured in our podcasts or in the reports featured on this site are not those of RFBAQ. We do not necessarily agree with the views expressed and we are not responsible for any statements made by the speakers during the podcast or in the reports. We make no claims that the statements are correct, reliable or complete. You should make your own enquiries before acting upon or relying on any statements made.
- RFBAQ ABN 37 417 474 709 has made every effort to ensure that the information presented on this web site is correct and true. The information presented here is of a general nature and there is a possibility that changes in circumstances after the date of publication may impact on the accuracy of the information. The company accepts no responsibility or liability for the public's subsequent use or misuse of the information provided. We encourage you to contact our office before making any decisions based on the content of this website.
Rural Fire Brigades Association Queensland Inc ABN: 37 417 474 709
Street Address: 101A Mary Street, Gympie Q 4570
Postal Address: 101A Mary Street, Gympie Q 4570
INT Phone: +61 7 5480 5130
INT Fax: +61 7 5481 1911
Admin Email: Email